The Life Cycle of an Order

You can rest assured that each and every order is processed individually by a human being, whether it’s by phone, fax, mail or online. When you place an order for theatrical materials through our online shopping cart, a customer service representative goes to the website, prints off the order, and enters the information into our database. Then the order is sent back to our warehouse, where the materials are pulled from shelves, processed for either U.S. mail or FedEx, then placed in a cubby hole as the order form is sent back for billing. Once another friendly human being enters the information and generates invoices for the day, we run a check for errors, run credit cards one by one, then check each order form against the invoice for accuracy. From there, the order form is paired with invoice and sent back to the warehouse. Finally, the order is checked one more time to make sure the material pulled from the shelves matches what is listed on the order form. Then a team of more friendly human beings boxes up the material and hands it off to the Postal Service or FedEx, who ship it to your doorstep! Daily cut-off for orders is 11 AM Mountain Time to ensure every order placed that day and the previous afternoon is complete, accurate and out the door in a timely fashion.